Privacy Policy

Last updated: June 15, 2026

Runnex ("we," "us," or "our") operates the Runnex mobile application and website at tryrunnex.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.

1. Information We Collect

We may collect the following types of information:

• Account information: Name, email address, authentication identifiers, and profile details you provide during signup.
• Profile content: Photos, bio, running preferences, prompts, age, gender, location (city/area), and other information you choose to share.
• Usage data: Likes, passes, matches, messages, reports, and interactions within the app.
• Device and technical data: Device type, operating system, app version, and diagnostic logs used to maintain and improve the Service.
• Purchase information: Subscription status and transaction identifiers processed by Apple. We do not receive or store your full payment card details.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Create and display your profile to other users according to your preferences
• Enable matching, messaging, and social features
• Process subscriptions and premium features
• Enforce our Terms, EULA, and community standards
• Detect, prevent, and address fraud, abuse, and security issues
• Respond to support requests and communicate important updates
• Improve the Service through analytics and product development

3. How We Share Information

We do not sell your personal information. We may share information:

• With other users: Information you include in your profile is visible to other Runnex users as part of the Service.
• With service providers: We use trusted providers such as Google Firebase for authentication, database, storage, and hosting to operate the Service.
• With Apple: For in-app purchases and subscription management.
• For legal reasons: When required by law, regulation, legal process, or to protect the rights, safety, and security of users and the public.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request account deletion by contacting us.

5. Your Choices and Rights

Depending on your location, you may have the right to:

• Access, update, or delete certain profile information in the app
• Request a copy or deletion of your personal data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@tryrunnex.com.

6. Children's Privacy

Runnex is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from a minor, we will delete it promptly.

7. Security

We use reasonable administrative, technical, and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Users

Your information may be processed in the United States and other countries where our service providers operate. By using the Service, you consent to such processing subject to applicable law.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Material changes may also be communicated through the app or by email.

11. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@tryrunnex.com or support@tryrunnex.com.